Penn Medicine Center for Health Care Innovation

Enhancing Care Team Communication


Nurses and physicians reported saving an average of 60-90 minutes a day using a shared communication platform.

Opportunity

Effective communication among providers in the hospital is critical to improve quality, safety, and efficiency.

Past studies have shown that technology may improve operational efficiency and provider and patient satisfaction with communication.


Intervention

Past studies have shown that technology may improve operational efficiency and provider and patient satisfaction with communication.

  • Time to identify the right care team member.
  • Time to “close the loop” or get the info you need.
  • Ability to prioritize information as both the sender and recipient.

We then quickly sketched several iPhone interfaces that demonstrated particular qualities. We showed these to care team staff to get reactions and test assumptions. This allowed us to engage individuals and clearly define what they were solving for.

Impact

The insights gathered from this 48 hour contextual and generative study informed three directions within the health system to experiment on how we might enhance care team communication:

  • A pilot with an existing platform, cureatr™, that reportedly saved nurses and physicians an average of 60-90 min a day in communication.
  • A collaboration with a local start-up to develop a "patient centric" communication platform, which would allow communication to be based around each individual patient's current core care team.
  • Enhancing our current mobile EMR application “MedView Mobile” with communication capabilities.

Collaborators:

Neha Patel MD
MS Assistant Professor of Clinical Medicine Section of Hospital Medicine, Hospital of the University of Pennsylvania

William Hanson MD
Chief Medical Information Officer, Hospital of the University of Pennsylvania

House and Nursing Staff of the Cardiovascular Service Hospital of the University of Pennsylvania

The House-staff Quality and Safety Leadership Council Hospital of the University of Pennsylvania

Resources:
Full Case Study:
> iPhone Project Report

Project Poster: accepted to Annuai IHI forum.
> IHI Story Board

Share this work:
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Learn More:
> Contact the Project Team