Penn Medicine Home Page Pastoral Care Home Page Penn Medicine Index Page Penn Medicine Help and Contact Penn Medicine Search Page
CPE Information Hospital Services Research and Education Publications Announcements and Events Links to Other Sites


JCAHO and Press Ganey Resources Regarding Spirituality

The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and Press Ganey Associates (known for patient satisfaction surveys) have addressed in various publications the issues of patient spirituality and spiritual assessment. The following publications are available on-line:

Evaluating your spiritual assessment process. This article in the JCAHO publication, The Source [vol. 3, no. 2 (February 2005): 6-7] is available through the web site for Pastoral Report: The Newsletter of The College of Pastoral Supervision and Psychotherapy and is also available through the web site of the Association of Professional Chaplains.

JCAHO's Frequently Asked Questions page on spiritual assessment [revised 11/24/08 (from the 1/1/04 version)] offers clarification and suggestions regarding assessment.

Addressing patients' emotional and spiritual needs, by Clark, P. A., Maxwell, D. and Malone, M. S. This article from JCAHO's Joint Commission Journal on Quality and Safety [vol. 29, no. 12 (December 2003): 659-670] addresses data from Press Ganey patient satisfactions surveys.

Press Ganey knowledge summary: patient satisfaction with emotional and spiritual care. This is a Press Ganey White Paper on the subject. [Note: most of the Internet addresses for the resources listed at the end of the paper have changed or are otherwise no longer valid.]

JACHO's "Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care: A Roadmap for Hospitals". This document mentions spirituality throughout, but see especially pp. 15, 21-22, and 27.