Still Have Questions?

Try Our Quick Start Guide!

Phone (215) 662-7474

M-F 8:00-4:30

The procedures for resetting a forgotten PennKey password and for deliberately changing a known password are distinct. To create a secure password that can withstand many of the same methods commonly used to steal or crack passwords, follow the University's password guidelines. Remember to keep your PennKey password (and all other passwords) secure. Good security practices are outlined under Protect Your PennKey.



If you forget your password, you will need to reset it yourself using one of the methods described here. No one can retrieve your password or reset it for you.

If you're enrolled in Challenge-Response, log in and reset your password online.


If you're not enrolled in Challenge-Response, you will need to initiate the password reset process offline and then reset your password online.

  1. Obtain a PennKey Setup Code in person. For security reasons, Setup Codes will not be sent by e-mail or given out over the phone. (Warning about Setup Codes). Visit the correct PennKey administration stations with 2 necessary photo IDs. You must obtain a Setup Code yourself and cannot send another person (such as an assistant, colleague, or friend) to obtain your Setup Code for you.
  2. Log in to the PennKey Registration Application and reset your password. At the time you reset a new password, also consider setting yourself up in Challenge-Response.

You may also reset your password on the web using the UPHS PennKey Password Reset Application. You will need to log in using your network username & password (used to log onto your computer and/or e-mail), date of birth, and the last four digits of your Social Security Number.

If you ever believe your password has been compromised, reset it immediately and report the incident to PennKey Administrator.



About Penn Medicine   Contact Us   Site Map   Privacy Statement   Legal Disclaimer   Terms of Use

Penn Medicine, Philadelphia, PA 800-789-PENN © 2017, The Trustees of the University of Pennsylvania