RESETTING, OR CHANGING
YOUR PENNKEY PASSWORD
The procedures for resetting a forgotten
PennKey password and for deliberately changing
a known password are distinct. To create a secure password that can
withstand many of the same methods commonly used to steal or crack passwords, follow the University's password
guidelines. Remember to keep your PennKey password (and all other
passwords) secure. Good security practices are outlined under Protect
RESETTING A FORGOTTEN PENNKEY PASSWORD
If you forget your password, you will need to reset it yourself using
one of the methods described here. No one can retrieve your password or
reset it for you.
If you're enrolled in Challenge-Response, log
in and reset your password online.
If you're not enrolled in Challenge-Response,
you will need to initiate the password reset process offline and then
reset your password online.
- Obtain a PennKey Setup Code in person. For security reasons, Setup
Codes will not be sent by e-mail or given out over the phone. (Warning
about Setup Codes). Visit the correct PennKey
administration stations with 2 necessary photo IDs. You must obtain
a Setup Code yourself and cannot send another person (such as an assistant,
colleague, or friend) to obtain your Setup Code for you.
in to the PennKey Registration Application and reset your password.
At the time you reset a new password, also consider setting yourself
up in Challenge-Response.
You may also reset your password on the web using the UPHS PennKey Password Reset Application. You will need to log in using your network username & password (used to log onto your computer and/or e-mail), date of birth, and the last four digits of your Social Security Number.
If you ever believe your password has been compromised, reset it immediately
and report the incident to PennKey