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Policies and Procedures Index

Applicable to
All Department of Surgery Housestaff

Mobile Device Policy
Mobile Device Options/Support
  • All incoming house staff and newly hired employees (who are being issued a smartphone), will be issued the current model free IPhone
  • Anyone who wishes to use a device other than the free IPhone (Ex. latest IPhone, Android or Windows phone), will have to pay an out of pocket expense (Prices vary by make, model and storage size). All device purchases MUST go through Surgery IS group (helpdesk ticket)
  • Surgery IS will support the downloading of the Maas360 App which will enable UPHS email on your device. They are not responsible for other apps or personal email accounts.
  • Surgery IS is not responsible for the backing up and then reloading of IPhone content through iTunes in the event of a phone upgrade.
  • All smart phones (whether the free IPhone or the purchased upgraded phone), come with a 2 year contract. After 2 years, you will be eligible for the discounted price of a new device (Example: The current 16gb IPhone6 will cost you $199 as opposed to the full price of $549)
Mobile Device Problems
  • Anyone experiencing problems with their cell phone must report the problem (via email) to or can call the UPHS help desk at 215-662-7474 and make sure you say you are from The Department of Surgery.
  • Hardware issues related to damage (Ex. cracked glass, water damage, etc) are NOT supported by Surgery IS but you will be directed to a 3rd party vendor who can assist (at cost of the user).
Lost/Stolen/Damaged Devices
  • There are numerous protective cases that can be purchased that will help prevent damage to the phone if dropped.
  • The Department of Surgery is not responsible for lost chargers or phones and must be replaced at the expense of the user.
Mobile Device Plan (per month)
  • The current UPHS cell phone plan is 450 minutes per user.
  • 3gb of data
  • Unlimited texting
    Any data or talk overage charges will be collected and paid for the owner of the phone
Transferring your personal number onto our account
  • You can transfer a personal cell phone number onto the UPHS account ONLY IF IT HAS ONE OF THE FOLLOWING AREA CODES: 215, 610, 267, 484, 856, 609, and 302.
  • If your personal number being moved onto the UPHS account is currently an AT&T number, the date you are eligible for a discounted new phone price will come over with your current plan (Bringing your phone number to UPHS does not guarantee you an immediate upgraded phone).
  • If your personal number is with a carrier other than AT&T, we can “port” your number onto our account. UPHS is not responsible for any charges pertaining to early termination of a contract with another carrier. You will also be responsible for the cost of the new AT&T phone.
  • Please email to begin this process
When you leave HUP
  • If you purchased a phone (and was not given the free phone) it’s yours to keep. If you did not purchase a phone, it must be turned back in.
  • If the phone you are turning in is an Iphone, PLEASE REMOVE FIND MY IPHONE off the device
International Use
  • Using your mobile devices outside the United States is Strictly Prohibited for anyone but Faculty. When traveling overseas, please set to airplane mode and only use WiFi. Any incurred international charges will be dealt with on a case by case basis by the department heads.
Any questions pertaining to the above information please email:

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