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Policies and Procedures Index
 

Applicable to
All Department of Surgery Housestaff

Mobile Device Policy
Housestaff
Mobile Device Options/Support
  • All incoming housestaff will be issued the current model free IPhone
  • Anyone who wishes to use a device other than the free IPhone (Ex. latest IPhone, Android or Windows phone), will have to pay an out of pocket expense (Prices vary by make, model and storage size). All device purchases MUST go through Surgery IS group (helpdesk ticket)
  • Surgery IS will support the downloading of the Maas360 App which will enable UPHS email on your device. They are not responsible for other apps or personal email accounts.
  • Surgery IS is not responsible for the backing up and then reloading of IPhone content through iTunes in the event of a phone upgrade.
  • All smart phones (whether the free IPhone or the purchased upgraded phone), come with a 2 year contract. After 2 years, you will be eligible for the discounted price of a new device (Example: The current 16gb IPhone 5s will cost you $199 as opposed to the full price of $549)
 
Mobile Device Problems
  • Anyone experiencing problems with their cell phone must report the problem to the UPHS help desk at 215-662-7474 or email surgeryhd@uphs.upenn.edu. Please state that you are with the "Department of Surgery" and make sure to give a contact number where you can be reached. You will be given a ticket number and a Surgery IS staff member will contact you for a resolution.
  • Hardware issues related to damage (Ex. cracked glass, water damage, etc) are NOT supported by Surgery IS but you will be directed to a 3rd party vendor who can assist
    (at cost of the user).
 
Lost/Stolen/Damaged Devices
  • There are numerous protective cases that can be purchased that will help prevent damage to the phone if dropped.
  • The Department of Surgery is not responsible for lost chargers or phones and must be replaced at the expense of the user.
 
Mobile Device Plan (per month)
  • The current UPHS cell phone plan is 450 minutes per user.
  • 3gb of data
  • Unlimited texting
 
Transferring your personal number onto our account
  • You can transfer a personal cell phone number onto the UPHS account ONLY IF IT HAS ONE OF THE FOLLOWING AREA CODES: 215, 610, 267, 484, 856, 609, and 302.
  • If your personal number being moved onto the UPHS account is currently an AT&T number, the date you are eligible for a discounted new phone price will come over with your current plan (Bringing your phone number to UPHS does not guarantee you an immediate upgraded phone).
  • If your personal number is with a carrier other than AT&T, you will either be issued the current free IPhone or pay out of pocket for an upgraded device.
  • Please contact the UPHS Help Desk at 215-662-7474 or email surgeryhd@uphs.upenn.edu to begin this process
 
International Use
  • Using your mobile devices outside the United States is Strictly Prohibited. When traveling overseas, please set to airplane mode and only use WiFi.
  • Any incurred international charges will result in a meeting with the Director of Surgery Education to discuss repayment of those charges.
 
Any questions pertaining to the above information please contact the
UPHS Help Desk at 215-662-7474 or email surgeryhd@uphs.upenn.edu
 

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